Privacy Policy

‍Last Updated: 7/17/25
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1. INTRODUCTION
Ha-Ki Energy Systems LLC ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our programs, or use our services (collectively, the "Services").By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us during registration and program participation. This includes your name, address, phone number, email address, date of birth, emergency contact information, and payment details. For program participation, we also collect information about your hockey experience and skill level, position and playing history, team affiliations, and your goals and objectives for participation. For health and safety purposes, we may collect information about medical conditions or limitations, injury history, dietary restrictions or allergies, and insurance information. If you are pursuing coach certification, we collect details about your coaching experience and qualifications, certification history, professional references, and your teaching and implementation plans. When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, pages visited, time spent on our website, referring website or source, and device identifiers. We use various tracking technologies including session cookies to maintain your login status, analytics cookies to understand website usage, preference cookies to remember your settings, and marketing cookies for targeted communications with your consent. We may also receive information about you from third parties such as payment processors for transaction verification, hockey organizations or teams for program coordination, social media platforms if you interact with our content, and background check services for coaching certifications where applicable.

3. HOW WE USE YOUR INFORMATION
Ha-Ki Energy Systems LLC uses your information primarily for program administration, including processing registrations, managing program participation, communicating program details and updates, providing customer support, and conducting health and safety assessments. We use your information to deliver our training programs and educational content, customize programs based on your skill level and goals, track your progress and provide performance feedback, and issue certifications while maintaining certification records. We communicate with you to send program confirmations and important updates, provide educational content and training materials, share news about Ha-Ki Energy Systems LLC developments, and respond to customer service requests. With your consent, we may use your information for marketing purposes such as sending promotional emails about new programs and services, sharing success stories and testimonials, providing information about related hockey opportunities, and conducting surveys to improve our services. We also use your information for legal and business operations including complying with legal obligations and regulations, protecting our rights and the safety of participants, preventing fraud and unauthorized access, and analyzing and improving our services.

4. HOW WE SHARE YOUR INFORMATION
Ha-Ki Energy Systems LLC does not sell, rent, or lease your personal information to third parties. We may share your information with trusted third-party service providers who assist us in payment processing and billing, website hosting and maintenance, email marketing and communication, data analysis and customer support, and background checks for coaching positions. These providers are contractually obligated to protect your information and use it only for the specified purposes. With your consent, we may share relevant information with program partners including hockey facilities where programs are conducted, partner organizations or teams, guest instructors or coaches, and medical professionals in emergency situations. We may disclose your information when required by law or to comply with legal processes or government requests, protect the rights, property, or safety of Ha-Ki Energy Systems LLC, participants, or others, investigate fraud or security issues, and enforce our Terms and Conditions. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. DATA SECURITY
Ha-Ki Energy Systems LLC implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive data in transit and at rest, secure server environments with restricted access, regular security assessments and updates, employee training on data protection practices, and access controls limiting data access to authorized personnel. While we strive to protect your information using industry-standard security measures, no method of transmission over the internet or electronic storage is one hundred percent secure. We cannot guarantee absolute security of your data, but we continuously work to maintain the highest levels of protection possible.

6. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For program participants, we retain information for the duration of participation plus three years for safety and liability purposes. Coach certification records are maintained for the duration of certification plus five years. Marketing communications contact information is retained until you unsubscribe or request deletion. Website analytics data in aggregated form is retained for two years, and payment transaction records are retained as required by financial regulations.

7. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information. You can request access to the personal information we hold about you, request correction of inaccurate or incomplete information, and update your account information at any time. You may also request a copy of your personal information in a structured format and transfer your information to another service provider where technically feasible.You have the right to request deletion of your personal information, though some information may be retained for legal or safety purposes. You can unsubscribe from marketing communications at any time and opt out of certain data collection practices, though this may limit service functionality. To exercise these rights, contact us at privacy@hakienergysystems.com. We will respond to your request within thirty days.

8. CHILDREN'S PRIVACY
Ha-Ki Energy Systems LLC is committed to protecting the privacy of children under thirteen years of age. We do not knowingly collect personal information from children under thirteen without verifiable parental consent. Parental consent is required for registration in youth programs, collection of health and safety information, communication with participants under thirteen, and use of photos or videos for promotional purposes. Parents have the right to review information collected about their child, request deletion of their child's information, and refuse further collection or use of their child's information. If we learn that we have collected information from a child under thirteen without parental consent, we will delete that information promptly.

9. INTERNATIONAL DATA TRANSFERS
If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. COOKIES AND TRACKING TECHNOLOGIES
We use essential cookies that are required for website functionality and cannot be disabled without affecting service performance. We also use analytics cookies to help us understand how visitors use our website and provide insights for service improvement, which can be disabled through browser settings. Marketing cookies are used for targeted advertising and communications, require your consent before activation, and can be managed through our cookie preferences. You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. We provide clear information about our cookie usage and obtain your consent where required by law.

11. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we encourage you to review the privacy policies of any third-party sites you visit. Ha-Ki Energy Systems LLC is not responsible for the privacy practices or content of third-party websites.

12. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website, sending an email notification to registered users, and providing notice through our Services. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

13. STATE-SPECIFIC PRIVACY RIGHTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act including the right to know what categories of personal information we collect, the sources of that information, our business purposes for collection, and categories of third parties with whom information is shared. You have the right to request deletion of personal information subject to certain exceptions for legal compliance, and the right to opt out of the sale of personal information. Ha-Ki Energy Systems LLC does not sell personal information. We will not discriminate against you for exercising your privacy rights. If you are in the European Union, you have rights under the General Data Protection Regulation including the right to access your personal data, rectify inaccurate data, erasure (the "right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent. We are committed to honoring these rights and responding to requests in accordance with applicable law.

14. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at Ha-Ki Energy Systems LLC, Privacy Officer, via email at privacy@hakienergysystems.com or by mail at our business address. For EU residents, our Data Protection Officer contact information is available upon request. We are committed to resolving any privacy concerns promptly and transparently.

By using Ha-Ki Energy Systems LLC' Services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.